1. Guests Under Quarantine (GUQ) guests shall be allocated one (1) room only during their stay. In accordance with Bureau of Quarantine (BOQ) guidelines, room sharing will not be allowed except for families traveling with minors and/or persons needing assistance  or husband and wife.  Room sharing will only be allowed if the following conditions are met:

           a. Parents/guardians traveling with minors (children ages 17 and below)
              •Family staying in one (1) household
              •Maximum two (2) adults 
          b. Persons with a medical condition requiring assistance 
          c. Senior citizens ages 66 and above requiring assistance with activities of 
          d. Persons with Disability (PWD)
             • Activities of Daily Living include eating, bathing, dressing, transferring,                 daily hygiene, and walking/moving around
             • Guest are required to coordinate with TGH for above conditions.

 

2. GUQ  must always observe minimum health standards. This will include wearing of facemasks and face shields, maintaining physical distancing, frequent hand   washing, avoiding touching the face, and observing cough etiquette.

​

3. Contactless arrival and departure protocols will be practiced by GUQ, following TGH Front Office  policies and procedures except in special cases involving guests needing special assistance: pregnant women, infants, the handicapped, and elderly individuals ages 66 and above.

​

4. GUQ must download the StaySafePH App and are required to furnish all basic information asked by the hotel, update the health declaration form, and scan TGH          StaySafePH QR Code immediately upon arrival in the Hotel Lobby dedicated for  GUQ.

​

5. GUQ  are prohibited from leaving their room until the completion of their quarantine period. Permission to leave quarantine will only be granted for emergency   situations.

​

6. GUQ  who do not comply with Item No. 5 will be charged with a corresponding fine commensurate to the cost of cleaning and disinfecting the areas visited by them. Not following these rules is also a criminal offence and carries additional penalties.

​

7. GUQ  room key cards are for one-time use (upon accessing their rooms the first time) only. Should guests step out of their rooms, they will be locked out and will be unable to reenter.

​

8. In the event of the fire alarm going off, GUQ  are requested to remain calm in their rooms. They will be updated by the Manager  On Duty within 5 minutes of the sounding of the alarm through their in-room telephone.

​

9. GUQ  are forbidden by law from having any food and other personal items delivered to/sent by them from either outside and/or from inside the hotel during their period of confinement. If medicines and/or medical equipment are needed, contact the hotel reception and ask for a nurse for assistance with any medication and prescription requirements.

​

10. Family, friends, and/or fellow repatriates cannot visit the rooms of GUQ  and vice versa. Visitors are not allowed at any time throughout the period of confinement. The hotel offers free Wi-Fi. Stay in touch with family and friends through other communication methods such as making phone calls or using apps like Zoom, SKYPE, etc.

​

11. Face-to-face conversations with fellow GUQ  and hotel staff are prohibited during the period of quarantine.

​

12. To prevent the possible transmission of COVID-19, it is important for GUQ  to be honest about their health condition during their period of confinement. Please inform the Hotel through the operator in case you develop signs and symptoms such as fever, cough, colds, sore throat, and diarrhea, etc. , so they can coordinate with the  Medical Personnel and or  the Local Government Unit (LGU) immediately.

​

13. The responding  team will assess the condition of the GUQ and recommend the appropriate isolation procedure and protocol.

​

14. GUQ  are encouraged to notify the the Hotel Front desk should they experience any exacerbation of pre-existing medical conditions like hypertension, diabetes, heart diseases, etc. and for any medicine requisitions.

​

15. GUQ  are requested to inform the hotel about any food restrictions, allergies, and other special needs (e.g. halal) prior to their stay.

​

16. Smoking and vaping is not allowed inside guestrooms. 

​

17. GUQ may not have access to the hotel’s public facilities, including the outdoor swimming pool, gym, spa, and restaurants during their period of confinement.

​

18. While GUQ  cannot leave their rooms, they may order beverages , food items and or personal necessities  from Room Service, since the Hotel has its own Restaurant and Shopping Mall.  Meals will be delivered just outside the guestroom door for contact-free delivery.

​

19. As part of Hotel's COVID-19 health and safety protocols, there will be no daily in-room housekeeping service throughout the GUQ period of confinement. Trash for disposal should be placed inside properly identified yellow trash bags provided inside the room. Please place this outside by the door. It will be collected twice a day, 10:00 am.

​

20. Soiled linens shall be placed inside a designated laundry bag located inside the room closet and shall be collected upon request. GUQ  are requested to leave this outside their door and will be collected daily at 6:00 pm.

​

21. Quarantine Period:

• Non-Vaccinated Foreigners – Quarantine 10 days and swabbing on the 7th Day
• Foreigners Fully Vaccinated Overseas and Coming from a “Green Country” (as per DOH list) – Quarantine 5 days
• Non-Vaccinated Returning Filipinos – Quarantine 10 days and swabbing on the 7th Day
• Returning Filipinos who have been Vaccinated in the Philippines – Quarantine 7 days and swabbing on the 5th Day
Vaccinated Filipinos must present a Barangay or LGU Official Certification of Vaccination
(not the vaccination card) or the International Certificate of Vaccination.
• Foreigners and Returning Filipinos from Restricted Countries (India, Pakistan, Bangladesh,
Sri Lanka, Nepal, United Arab Emirates, and Oman) – Quarantine 14 days and swabbing on the 10th day.
RT PCR Swabbing, may be scheduled and facilitated as follows:
• Prior to arrival in the country which will be part of the Reservation Confirmation Letter
• May be done at the Mactan International Airport upon arrival (at the BOQ Desk)
• Front Office staff will be required to get details of the swabbing schedule and the name of laboratory selected
  by Guest upon check-in, so all concerned departments are alerted and can prepare accordingly the necessary
  arrangements.
• No re-swabbing will be allowed.

​

22. In case of emergencies like occurrence of confirmed fire and earthquake, please follow the designated evacuation leaders and signages. The life, safety, and well-being of our guests and staff are our utmost priority.

 

23. StaySafe Registration Guide

1. Download StaySafe.ph app from Google Play or App Store or visit www.staysafe.ph

2. Provide an active phone number and click ‘Register Now”

3. One-Time-Pin will be texted to your registered number

4. Use the OTP activate your account  Note: Do not share your OTP

5. Create a strong password. Note: Do note share your password

6. Enter your basic information. In compliance with Data Privacy Act StaySafePH will not request for your full name

7. For Additional security, create your PIN CODE. Make sure to remember your PIN

8. Fill out and update the health declaration form truthfully and click the “UPDATE” button

9. Click “Generate QR Code” and fill up the necessary information

10. Read and agree to the Data Privacy Policy

11. Click the “Scan QR Code” at the bottom of the screen

12. Upon Entry in our Hotel Lobby dedicated for GUQ, Scan the QR Code at the Door/ Front Desk.